Last Updated: May 2021

Online Privacy Notice

Your trust and confidence in how we collect, use, and share information about you is a priority. This Online Privacy Notice (Notice) applies to our Cash Store website, e-mail, media pages, and other Cash Store mobile sites that link to this Notice, unless a different online and/or mobile notice or policy is posted at a particular site or is made available to you and by its terms supplants this Notice.

This Notice explains how we collect, share, use, and protect information when you visit or use the Sites/Services. We advise you to read the Notice in its entirety. By using the Sites/Services, you agree to this Privacy Notice.

Further explanation about how we use and share information that we collect from or about you may be viewed here, which provides choices in the use and sharing of information.

Information We Collect Through Sites/Services

Personal Information means personally identifiable information such as information you provide via forms, surveys, applications or other online fields including name, date of birth, social security number, bank information, employment information, postal or email addresses, telephone, fax or mobile numbers.

Use of Personal Information

  • to respond to your inquiries and fulfill your requests;
  • to send you important information regarding the Sites, changes to terms, conditions, and policies and/or other administrative information;
  • to send you marketing communications that we believe may be of interest to you;
  • to personalize your experience on the Sites or other websites by presenting content, ads or offers tailored to you;
  • to allow you to apply for products or services and evaluate your eligibility for such products or services;
  • to verify your identity and/or location (or the identity or location of your representative or agent) in order to allow access to your accounts, conduct online transactions and to maintain measures aimed at preventing fraud and protecting the security of account and Personal Information;
  • for business purposes, including data analysis, audits, developing and improving products and services, enhancing the Sites, identifying usage trends and determining the effectiveness of promotional campaigns;
  • for risk control, for fraud detection and prevention, to comply with laws and regulations, and to comply with other legal process and law enforcement requirements.

Sharing of Personal Information

We utilize service providers to manage or support our business operations and to provide professional services to aid with various communication and marketing initiatives. These service providers may include, for example, customer support, payment processors, debt collectors, communications, IT service providers, email service providers, analytics and other similar services.

Refer to the Cash Store Privacy Policy here for additional information on how Personal Information may be shared.

We also may use and disclose your Personal Information as we believe to be necessary or appropriate: (a) to respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities, (b) to enforce our terms and conditions; and (c) to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others.

We may share de-identified or aggregated information with third parties to help deliver products, services, and content that are tailored to the users of our Sites and for other business purposes.

Other Information We Collect Through Sites/Services

Certain information is collected from you by Internet browsers or automatically through your device, such as your Media Access Control (MAC) address, operating system, screen resolution, operating system name and version, device manufacturer and model, language, and Internet browser type and version. We use this information to ensure the Sites function properly and for security purposes.

We may also collect from you various attributes associated with your device (such as IP address, installed fonts, language and browser settings, and time zone) in order to create a device fingerprint or identifier so that we can recognize your device, along with the time of your visit and the page(s) visited. We use IP Addresses for purposes such as calculating Site usage levels, helping diagnose server problems, for compliance and security purposes and administering the Sites.

We may collect the precise physical location of your device by using satellite, cell phone tower, or wireless local area network signals. We also may use your device's physical location to provide you with personalized location-based services and content. In some instances, you may be permitted to allow or deny such uses and/or sharing of your device's location, but, if you choose to deny such uses and/or sharing, we may not be able to provide you with the applicable personalized services and content.


A cookie is a piece of data stored on the user's hard drive containing information about the user. We use cookies to collect technical and navigational information such as browser type, time spent on our site, and pages visited in order to improve our products and user experience on our website.

This information may be used by third-party advertising companies to display ads when you visit our websites or other sites on the Internet. These companies may collect information about your visits to this and other websites. We may also share personal information with these companies. In either case, the purpose is to provide ads about products and services that may be of interest to you. You may opt out of a third-party vendor's use of cookies by visiting the Network Advertising Initiative opt-out page.

Notice of Changes

We may change this Notice from time to time. Refer to the Last Updated date at the beginning of this Notice to see when this Privacy Notice was last revised. When we do, we will post the revised Notice on this page with a new effective date. Any changes will become effective when we post the revised Notice on the Site. Your use of the Sites/Services following these changes means that you accept the revised Notice.

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Loan Amount is subject to loan approval. Loan terms and availability may vary by location.  Approval rate based on complete applications received across all Cash Store locations. Customers can typically expect to receive loan proceeds in less than 20 minutes; however, processing times may vary. Loans / Advances are provided based on approved credit. Each applicant for credit is evaluated for creditworthiness. Vehicle is subject to evaluation for title/auto equity loans.

Please see the Licenses and Rates page for additional product details.

Cottonwood Financial offers consumer credit products that are generally short-term in nature and not intended for long-term borrowing needs.

In Texas, Cash Store is a Credit Services Organization and Credit Access Business. Loans are provided by a non-affiliated third-party lender. Please see the Licenses and Rates page for links to Consumer Disclosures and choose the one for the product and amount that most closely relates to your loan request.

Customer Portal residency restrictions apply. Availability of funds may vary by financial institution.