Frequently Asked Questions (FAQ)

The Cash Store is continuing to listen to official resources regarding store closures. Our stores are currently open and are ready to serve you. We have implemented more stringent cleaning and sanitizing procedures including disinfecting all door handles, phones, desks, keyboard and pens. In keeping with the CDC’s recommendation to stay six feet apart from other individuals, we have spaced chairs six feet apart and there will be no more than six customers allowed in the store at any given time. For more information on how we are responding to COVID-19, please visit our blog.

Cash Store will remain open as an essential financial service during COVID-19 “shelter in place” orders. If we can be there for you, we will be.

Cash Store is operating under normal store hours to make sure you can conveniently access our available services. Check out our store locator to see our store hours.

As always, you can make your payment by mailing a cashier’s check or money order to your local Cash Store so that it’s received on or before the due date. Customers who have given us payment authorization will have any outstanding payment amount transferred from their account at close of business. Customers in Texas, New Mexico, Illinois, Idaho, Utah, and Wisconsin can also make a payment by phone using a debit card. Call the Cash Store nearest you for details.

We understand that this is a difficult time and are always looking for ways to help. Call your local Cash Store so we can work with you on payment options that will get you back on track.

You may be able to lower your payments or change your payment schedule; however, this is dependent on your account details. Please visit a Cash Store near you or call 888-950-2274 888-950-2274 to speak with a Cash Store representative.

The balance on your loan can easily be found at the bottom of your last payment’s receipt – or feel free to call into your local Cash Store to get a quick and easy balance update from any of our loan professionals.

The Cash Store is here to help good people, just like you, get the fast cash they need today to cover expenses, pay the mortgage or cover unexpected fees. Whether for medical, personal, home or emergency expenses, the Cash Store has competitive terms and high approval rates, with absolutely NO credit score or history required to apply or qualify! And unlike many other loan lenders out there, we pay you cash money just minutes after we process your application!

By simply paying a quick visit to your local Cash Store, you can get up to $5,000* cash with a cash advance or installment loan — or up to $25,000* with a title loan — almost instantly! You can also apply online to see how much cash you can expect to take home today! For car title loans, your final loan approval amount will be determined by the value of your vehicle. Loan amounts are also subject to state regulations. Some restrictions apply. See your local Cash Store for details on each specific cash loan offer, including interest rates and required personal information.

Our secure online loan application form is quick, easy, convenient, and gives you a head start on your cash advance! Plus, your internet application is free! Then, simply come in to quickly complete the process and get your cash at any one of our Cash Store locations.

Typically, for a first-time Cash Store customer, our experienced managers can have you out the door with cash in-hand in less than 20 minutes — a short process that’s even faster when you begin by filling out our easy, secure online loan application form. Once you have a Cash Store account, future cash loan services can take as little as 5 minutes!

Yes! We want to help you get a fair deal — even if you have bad debt, no credit score or no credit history. Your interest rate will be set by market rates and key industry regulations, while your fees and terms will be determined by which cash loan option you choose and the actual amount of your cash advance. Our mission is to have highly competitive services and helpful alternatives to other, more costly loan options.

No, the Cash Store does not require a credit score to apply for any cash advance, title loan or installment loan. Our top goal is to have the highest loan approval rates with the least amount of hassle!

Absolutely. Your personal rights and privacy concerns are always top of mind at the Cash Store. Throughout the process, our security measures will keep your information strictly confidential. For more details, review our complete privacy policy.

You can get a head start on your personal loan application by using our secure, online loan application form. All Cash Store services must be completed in person at one of our Cash Store Locations — allowing you to walk out with cash in-hand within minutes!

The security of your identity is important to The Cash Store. That is why we request that you bring all required documentation to the store.

To obtain a cash advance or installment loan, we require you to bring a personal check associated with your checking account. If you do not have a personal check and you live in Illinois, New Mexico, Texas, or Wisconsin, we will also accept a debit card associated with your checking account or a prepaid, reloadable debit card provided by your employer.

1. Your driver's license or state-issued ID card
2. Your most recent paycheck stub and
3. Your most recent account statement associated with your payroll card

If you have any questions about the Cash Store that are not answered on this website, simply call 1-888-950-2274 1-888-950-2274 to speak with a knowledgeable professional at the Cash Store location nearest you!

Find Your Bank Routing Number

Look at the bottom edge of your check. Starting at the far left side of your check, the first group of 9 numbers is your Bank Routing Number. This number is always 9 digits long.

Find Your Check Number

At the bottom edge of your check, locate the string of numbers that matches the Check Number in the upper right-hand corner of your check. This number is usually 4 digits long, and may include a zero as the first digit.

Find Your Account Number

The remaining group of numbers — those that are neither the Bank Routing Number nor the Check Number — is your Account Number. NOTE: If there are extra zeroes at the beginning or end of your account number, be sure to include them as part of your Account Number.

Yes! Just update your contact preferences to subscribe or unsubscribe to email or postal mail notifications regarding your Cash Store account or news about Cash Store products, services, special offers and store openings. You can update your personal contact preferences at any time.

If a customer has chosen to provide us with a check or an electronic debit authorization, and a scheduled payment is not received we will attempt to make a payment for the customer by debiting their bank account or depositing their check. If the check or debit is returned unpaid, we may assess a returned item fee of up to $30 if permitted by state law. The customer may also incur a fee from their bank. We will then attempt to contact the customer in order to make alternate payment arrangements. The customer may also incur additional finance charges.

If a loan is secured by the title to a motor vehicle, the customer may be subject to their vehicle being repossessed. The customer may also be charged a late payment fee and incur additional finance charges.

While we prefer to work with our customers to make alternate payment arrangements, we collect past due accounts in a professional, fair and lawful manner in accordance with the Fair Debt Collection Practices Act and all other applicable state and federal laws and regulations.

We endeavor to provide credit in accordance with applicable laws and only when we have formed a reasonable belief that the loan will be repaid. We believe that our customers are best suited to make their own financial decisions.

If applicable law permits it, customers may apply to renew or extend their loan. We believe that our customers are best suited to make their own financial decisions. However, we include reminders in our customer agreements and in-store signage that our products are not intended for long-term use. Renewal fees and charges vary by location and loan type. Please call 1-888-950-2274 1-888-950-2274 or visit your local store for details.

Non-payment could affect your ability to obtain future loans with us or other lenders, depending on the credit reporting companies and scores used by each lender to grant credit.

Our loan rates, loan fees, and loan products vary from state to state according to local regulations. Please visit our Licenses and Rates page for more information.

Acceptable Proof of Income Includes:

• Your most recent paycheck stub
• Social Security benefits or Pension benefits (statement of benefits or a bank statement showing direct deposit)
• Child support (payment stub from a distributing agency or a bank statement showing direct deposit)
• Unemployment benefits

APR is Annual Percentage Rate. At Cash Store we are state licensed and regulated, and we follow all applicable regulations, which include disclosing a calculated APR for our loans.

By paying back your loan on time, as the Cash Store encourages you to do, your loan fees will likely be cheaper than the costs of a bounced check, overdraft fees, a missed credit card payment or a neglected bill.

No. You can pay off your loan at any time. To see how an early payoff will affect your interest rate, please refer to your loan documents or contact us for assistance.